(9AM-5:30PM)
   
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Wanted 12 business owners who want to significantly cut their IT support costs and eliminate the frustration and worry of computer network problems
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TestimonialsMaurice, Originally, I called you a year ago because we were having a lot of computer problems, including both software and hardware problems on five computers, virus problems, networking and printer problems. Not only did you resolve these issues, but they were resolved on a timely basis. Having you fix all of our computer problems has allowed me to be more efficient because I can accomplish tasks more quickly and reliably. In addition, since my computer is the lifeline of my business, I now feel that I can rely on it to perform every time. Also, you set up a daily hard drive backup feature, so I never have to worry about losing data if my hard drive crashes. Thank you,
Maurice, One of our VPs dropped his laptop for the 100th time and broke the hard drive. Maurice gave us a temporary solution for the VP to use while he was fixing the main computer and the returned the previously broken computer in perfect working order. Since our main tech people are in Chicago, it's reassuring to have someone locally who we can go to in cases of emergency, allowing us to continue our day to day work confidently. L. Cinnamon
Maurice, I have worked with you and Flat Rate Computer Solutions for over five years. You have set up and re-installed our complete computer system in my home for personal and business use on so many occasions I have lost count. We recommend you and your company without a moments hesitation. You always take the time to fix any problem I have and answer any questions that I may have. You make yourself available at a moments notice to help me. You ALWAYS make me feel like I am the MOST important person to you. Since I have a home based business your ability to get me back up and running as quickly as possible is invaluable. You’ve fixed my computer virus issues, added anti-spam programs, Spyware, Quickbooks and have set up my complete wireless network. You are professional, intelligent and accurate on your diagnosis EVERY time. Barry Gusdorf, President
Maurice, Thanks for getting Amy's computer back up and running. After you left last night, Amy found the CD covers with the product keys. She had taken them out of her folder when she called Dell Computers. I knew that I had not thrown them away; I never throw anything away. We had no problem downloading Microsoft XP and Publisher. Again, thanks and if anyone ever asks about a good computer repair person that makes house-calls, doctor I mean, I will recommend you. Terry Ritz
Maurice, Just wanted to send you a note that I was very happy with your service (being able to recover from my Quicken backup didn't hurt my day either). I was also happy with the friendly demeaner and professionalism of the employee who provided me with the service. Thanks again for your quick response to solving my problem and keeping me informed of the appointment change. Gene
Maurice, Thanks for coming out on short notice on a Saturday to look over my laptop. I had sent it into one of the mail in contractors for one of the “Big box” stores for warrantee work, but it still wasn’t fixed when it came back. You were very professional, looked over the whole system and confirmed that the motherboard was going and the PCI slot was not functioning (which was what the mail-in contractor should have fixed!). You wrote up the diagnosis and helped me get the information needed so the big box store would live up to its’ extended warrantee. The big box store took the old laptop back and gave me full credit toward a new one thanks to your detailed write up. You could have tried to sell me a repair, but wrote up a detailed report so I could get a new laptop instead. I will always call Flat Rate Computer Solutions for our computer needs from now on, and highly recommend your services to all our friends. Flat Rate has reasonable prices and professional, personable service! Thanks Maurice! Angela P.
Maurice, When one needs help, it's wonderful to find someone who cares about you as a person, and yet has the knowledge and insight to solve your problems easily and efficiently. Few people are as well focused as you are. You have an innate ability to grasp complex problems and resolve all difficulties with simplistic ease and modesty. What a pleasure it is to be aided by your keen insights and thoughtful manner. Appreciatively,
Dear Maurice, Thank you so much for the work you did for me this morning. Being on the go in sales all the time, it is critical that I be able to keep in touch with the office to respond to emails and to file complex reports. Doing that is always a challenge for me, but with my recent move to a new home I was faced with an enormous backlog and could not afford any down time because of connectivity issues. As I have come to expect, you responded immediately to my need for assistance. Demonstrating the expertise I have learned to rely upon, you navigated the communications system in my building, identified the glitches, set up an efficient network, and came prepared with the tools and materials that were needed for the job. My business had just instituted a new data recordation system and you made the software changes in my computers that I needed to interface with the central network. As always, you were prompt and professional. You walked me through what you were doing, literally, in a manner I could understand to teach me to troubleshoot in the future. It was a pleasure talking to you again. I was happy to recommend your services to the colleague who was here during your house call and I will contact you the next time I need any help with my system. Sincerely,
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