Testimonials

Maurice Jacobs has successfully had the privilege of being the lead technician in supporting the President and Senior VPs and Directors at Northrup Grumman Mission Systems in Reston, VA. Maurice provided Onsite support, remote support, on in home support for the executives. - Northrup Grumman Mission Systems, Reston, VA

Chairman of the NAACP, Civil Rights Icon says, “Maurice, you saved my life.” I actually recovered over 30 yrs of speeches, lectures, documents, pictures of his life work from a failed laptop. I recommended an external 100 USB hard drive and scheduled it for regular backups. - Julian Bond

“Maurice, just a brief note to thank you for solving my computer problems. I was grateful that you returned my phone call so quickly and were able to come to the house promptly. Also. I was impressed that you first gave me some initial options over the phone to ascertain if my PC issues could be resolved without even having to engage your services. And frankly I was amazed at how quickly and efficiently you analyzed the problems and implemented lasting solutions. You appeared to get the results of two hours of work in half the time. Finally, it was a pleasure talking with you. I would heartily recommend your services to my friends and business associates.”
-Howard R.

Maurice from Flat Rate came out on short notice on a Saturday to look over my laptop. I had sent it into one of the mail in contractors for one of the “Big box” stores for warrantee work, but it still wasn’t fixed when it came back. He was very professional, looked over the whole system and confirmed that the motherboard was going and the PCI slot was not functioning (which was what the mail-in contractor should have fixed!). Maurice wrote up the diagnosis and helped me get the information needed so the big box store would live up to its’ extended warrantee. The big box store took the old laptop back and gave me full credit toward a new one thanks to Maurice’s detailed write up. He could have tried to sell me a repair, but wrote up a detailed report so I could get a new laptop instead. I will always call Flat Rate Computer Solutions for our computer needs from now on, and highly recommend them to all our friends. Flat Rate has reasonable prices and professional, personable service! Thanks Maurice! ”
- Angela P.

Thanks for getting Amy’s computer back up and running. After you left last night, Amy found the CD covers with the product keys. She had taken them out of her folder when she called Dell Computers. I knew that I had not thrown them away; I never throw anything away. We had no problem downloading Microsoft XP and Publisher. Again, thanks and if anyone ever asks about a good computer repair person that makes house-calls, doctor I mean, I will recommend you.”
-Terry R.

“Hi Maurice, Just wanted to send you a note that I was very happy with your service (being able to recover from my Quicken backup didn’t hurt my day either). I was also happy with the friendly demeaner and professionalism of the employee who provided me with the service. Thanks again for your quick response to solving my problem and keeping me informed of the appointment change.”
- Gene N.

Maurice,

Originally, I called you a year ago because we were having a lot of computer problems, including both software and hardware problems on five computers, virus problems, networking and printer problems. Not only did you resolve these issues, but they were resolved on a timely basis.

Having you fix all of our computer problems has allowed me to be more efficient because I can accomplish tasks more quickly and reliably. In addition, since my computer is the lifeline of my business, I now feel that I can rely on it to perform every time. Also, you set up a daily hard drive backup feature, so I never have to worry about losing data if my hard drive crashes.

Thank you,
Stephen W. Mann
Rock Creek Partners, LLC

Maurice,

One of our VPs dropped his laptop for the 100th time and broke the hard drive. Maurice gave us a temporary solution for the VP to use while he was fixing the main computer and the returned the previously broken computer in perfect working order.

Since our main tech people are in Chicago, it’s reassuring to have someone locally who we can go to in cases of emergency, allowing us to continue our day to day work confidently.

L. Cinnamon
Liipman Hearne
www.lipmanhearne.com

Maurice,

I have worked with you and Flat Rate Computer Solutions for over five years. You have set up and re-installed our complete computer system in my home for personal and business use on so many occasions I have lost count. We recommend you and your company without a moments hesitation.

You always take the time to fix any problem I have and answer any questions that I may have. You make yourself available at a moments notice to help me. You ALWAYS make me feel like I am the MOST important person to you. Since I have a home based business your ability to get me back up and running as quickly as possible is invaluable.

You’ve fixed my computer virus issues, added anti-spam programs, Spyware, Quickbooks and have set up my complete wireless network. You are professional, intelligent and accurate on your diagnosis EVERY time.

Barry Gusdorf, President
Awards of Excellence, Inc.

Maurice,

Thanks for getting Amy’s computer back up and running. After you left last night, Amy found the CD covers with the product keys. She had taken them out of her folder when she called Dell Computers. I knew that I had not thrown them away; I never throw anything away. We had no problem downloading Microsoft XP and Publisher. Again, thanks and if anyone ever asks about a good computer repair person that makes house-calls, doctor I mean, I will recommend you.

Terry Ritz